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Click the 'Sign Up' button in the top right corner. You can sign up using your email address or Google account. Fill in your basic information, create a password, and verify your email address to get started.
Yes, we offer a free basic membership that allows you to create a profile, browse members, and send limited messages. Premium subscriptions unlock additional features like unlimited messaging, advanced filters, read receipts, and more.
You must be at least 18 years old to use Where Adults Meet. We verify ages during the signup process and have systems in place to detect and remove underage users.
Profile verification helps other members trust that you're real. You can verify your profile by submitting a photo ID through our secure verification process. Verified profiles get a badge and are prioritized in search results.
Yes! Where Adults Meet works on any device with a web browser. We also have mobile apps for iOS and Android available for download in the App Store and Google Play Store.
Click on your profile picture in the top right corner and select 'Edit Profile.' You can update your photos, bio, preferences, and personal information at any time.
Great profiles include clear, recent photos that show your face, an honest and engaging bio, and completed profile sections. Be authentic, specific about your interests, and positive in your description. Avoid generic phrases and focus on what makes you unique.
Yes! You can switch to 'Invisible Mode' in your settings. This hides your profile from searches while still allowing you to browse and message your existing matches.
Go to Settings > Account > Delete Account. Before deleting, remember that this action is permanent and cannot be undone. Your profile and messages will be removed within 30 days.
Photos should be of you, recent (within the last year), clear, and appropriate. No nudity, no photos of other people's children, no copyrighted images, and no screenshots. At least one photo must clearly show your face.
Our algorithm suggests matches based on your preferences, location, interests, and compatibility factors. You can browse suggested matches, use search filters to find specific types of people, or see who's viewed your profile.
Free members can send a limited number of messages per day. Click on a profile you're interested in and select 'Send Message.' Premium members enjoy unlimited messaging.
There are many reasons someone might not respond—they may not have seen it yet, may not feel a connection, or may not be active on the platform. Don't take it personally; focus on connecting with people who show mutual interest.
You can unblock someone by going to Settings > Blocked Users and selecting 'Unblock.' However, reports to our safety team cannot be undone, as they trigger an investigation process.
Read receipts (available with Premium) show you when someone has read your message. You'll see a small checkmark change color when your message has been opened.
Click the three dots on their profile or in your message conversation and select 'Report.' Choose the reason for reporting and provide any additional details. Our safety team reviews all reports within 24 hours.
Click the three dots on their profile or in your conversation and select 'Block.' Blocked users cannot see your profile, send you messages, or contact you in any way.
By default, your profile is visible to all members within your age and distance preferences. You can adjust your privacy settings to control visibility and who can message you.
Yes. We use industry-standard encryption and security measures to protect your data. We never sell your information to third parties. Read our Privacy Policy for full details.
Report the profile immediately and stop all communication. Never send money or share financial information with anyone you meet online. See our Safety Tips page for warning signs of scams.
Premium subscriptions include unlimited messaging, advanced search filters, see who's viewed your profile, read receipts, profile boost, ad-free experience, and priority customer support.
Visit our Pricing page for current subscription options. We offer monthly and annual plans, with discounts for longer commitments. Prices may vary based on your location.
Go to Settings > Subscription > Manage Subscription. You can cancel anytime. You'll retain premium features until the end of your current billing period.
We offer a 30-day money-back guarantee for first-time subscribers. If you're not satisfied within the first 30 days, contact support for a full refund.
Yes, subscriptions automatically renew unless you cancel before the renewal date. You'll receive an email reminder before each renewal. You can turn off auto-renewal in your settings.
We accept all major credit cards (Visa, Mastercard, American Express) processed securely through Stripe. We do not store your complete credit card information.
Ensure you're using the correct email and password. Try resetting your password using the 'Forgot Password' link. If issues persist, your account may have been suspended—contact support for assistance.
Check your internet connection first. Free members have daily message limits—upgrade to Premium for unlimited messaging. If you're Premium and still experiencing issues, contact support.
Try clearing your browser cache and cookies, or force-closing and reopening the app. Ensure you're using the latest version of the app. Check your internet connection.
Ensure your photos are under 10MB and in JPG, PNG, or WEBP format. Check that you have a stable internet connection. Try a different browser or device if the problem persists.
Check your spam/junk folder. Add notifications@whereadultsmeet.com to your contacts. Verify your notification preferences in Settings > Notifications.
Accounts are suspended for violations of our Terms of Service or Community Guidelines, such as harassment, fake profiles, spam, or inappropriate content. Contact support to appeal or get more information.
Deleted accounts cannot be recovered. Account deletion is permanent. If you want to return to Where Adults Meet, you'll need to create a new account.
Click 'Forgot Password' on the login page. Enter your email address and we'll send you a password reset link. Check your spam folder if you don't see it within a few minutes.
Go to Settings > Account > Email Address. Enter your new email and verify it through the confirmation link we send. Your old email will no longer work for login.
Can't find what you're looking for? Our support team is here to help.
